If the remote is for Fios one, go to settings >customer support >top support tools >replace Fios remote. Helped me too. 8 Likes. Reply. Post Reply. Correct answer: I need a FIOs tv remote replacement .Slightly larger than a credit card, a CableCARD plugs into the back of your digital cable-ready (DCR) devices (i.e., TV or DVR) to provide access to the high definition (HD) and standard definition (SD) digital programs included with your FIos TV subscription without the need for a Set-Top Box. Private Viewing customers can order Pay-Per-View ...Folks, a few key points to help you: This is a public forum. Information posted here comes from other users and is not an official Verizon source. This thread is over a year old. Information may have changed since it was posted. If you want up to date help, you've two options: Start a new thread...Bring the equipment to any corporate Verizon store within 30 days. To find a store, visit Verizon‘s Store Locator and filter for "Corporate" locations. Provide your …If you need to disconnect your Verizon Fios service you can either: Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET, at 1-800-VERIZON (800-837-4966). Remember to have your account information on hand. Disconnect using My Verizon* by either: Choosing Disconnect Service on the My Verizon Account Dashboard.I have been using my own router since I got Frontier FiOS installed a little over 4 yrs ago. But if you are switching router. - Call them and have them release the leased IP linked to your account/MAC. - Or just unplug the power to the frontier's device over and you should be good when you reconnect the following day.First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.Apologies for the delay in our reply, John_Goilll. That is certainly a concern that you have not received a return shipping label. Let's make sure we can get you a return shipping kit for the 5G Home equipment. We will need account access to assist, please be on the lookout for a private message from us, so we can help.Verizon FiOS will take care of the necessary deregistration processes when the equipment is received. 3. Can I return my equipment in person? No, you cannot return your equipment in person. You must post the equipment to the Verizon FiOS return address provided to you. 4. How long does it take to process a Verizon FiOS equipment return?Prepare your shipment. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Start your return.Ensure that the return form is filled out and included in the box. Returning the Equipment. After packing the equipment, the next step is to return the box. If you want to return it in person, go to an authorized Verizon location listed on their website. Hand over the package and get a receipt for proof of return.Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. Get that equipment in ...The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have different return options to choose from. Ask us about our "no box or no label" and Group Ship® programs. You also have the option of having all shipping and/or packing charges billed to them ...I canceled my Fios service. I was given my Order Number. I followed the link in the email to a Return Equipment page. I entered my Order Number and Zip Code. The Sign In button doesn't do anything. How do I get a copy of my return label so I can promptly return the equipment? Thank you.Most Verizon stores don't accept equipment returns. Generally need to mail them back either with the prepaid shipping label and cardboard boxes they send or taking your disconnect order number to a UPS store and having them pack and ship for you. I was able to cancel cable all together and keep only internet via chat.It always remains Verizon property. The router is supposed to be removed by the tenant when they leave. If they're renting it and won't have FiOS at their new place, they should return it. Otherwise, they should keep it. It can be used with pretty much any ISP, not just Verizon. 2.Step 3. Call Cablevision and request to have a technician pick up your equipment at the same time you stop your cable service. The company will give you a day and time when a technician can come to your house and retrieve the Cablevision equipment. Note that you must be home when the technician arrives because you will have to sign papers that ...Jan 19, 2009 · 01-19-2009 02:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. I have recently cancelled my fios internet and tv service.Connect the coax cable from the coax port on your router to a coax outlet. (Required for Fios TV*) Connect the Ethernet cable from your router's WAN port to an Ethernet outlet. (Required for speeds greater than 100 Mbps) Connect the power cord to your router then to an electrical outlet. Router will take up to 10 minutes to update completely.Had to stop the verizon fios internet service because of moving. Got confused when it comes to returning the equipment. The only verizon equipment I have is a "router1 router2" thing; not sure because it does not look like any other regular ones.Asked the customer service on Twitter, they claimed that I could return the device to a UPS store …Important: When disconnecting service, to avoid an unreturned equipment charge , you must return all your Verizon Fios equipment within 30 days of your service disconnection date. How to return your Fios equipment. You must contact us to start the return process.Canceling Verizon Fios is easy and hassle-free. Assess your current subscription and equipment before contacting customer service. Prepare for the cancellation call and remain assertive. Return equipment and settle outstanding bills to avoid additional charges. Confirm cancellation and follow up to avoid any issues.The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 888-553-1555. ... You can return or exchange most items purchased at the Accessory Store within 30 ...Online: Log into your Verizon account, go to the "Equipment" section, and select "Return equipment.". Follow the prompts to request a return label. Phone: Call Verizon's customer service and request a return label. They will likely ask you for some information, such as your account number and the reason for the return.Are you tired of aimlessly scrolling through channels on your FiOS TV? Have you ever wished there was an easier way to find your favorite shows or discover new ones? Look no furthe...Step 7 – Return your equipment to Verizon. Once you elect to go with your own router, you have 30 days to return your Fios router to Verizon, or they will charge you a rental fee. Make sure you ...I recently cancelled my verizon fios because I need to moved to a new place. I returned the two equipment (HD TV Set box and router) the day after I stopped the service on 07/24 and kept the ups receipt. the UPS traker showed verzion received the shipped box on Monday 07/27 and verizon sent me an email today saying they are missing the router.Your ONT requires electricity to operate all Verizon Fios services: ONT plugs directly to an existing electrical outlet at your location. An indicator light lets you know if electrical power is present. During normal operation, the light should be on. If the indicator light is off, electricity is not flowing from the outlet.Customer: I want to return my Fios internet equipment but can’t get a verification code for returns. I did receive a confirmation email but no return verification code. UPS will not accept the equipment without this code. What action? Technician's Assistant: The Technician can help you recover your account. Who's your email provider?I would like to return my FiOS TV STB. Can I receive a return kit? During this pandemic, I do not want to go into a store to return the equipment. Massachusetts is under a stay at home advisory. Solved! Go to Correct Answer. I have the same question. 0 Likes Reply. 1 Solution Correct answers ...Where can I return my Verizon-Fios equipment to? I no longer have the service so I no longer have the order number that every website and phone tree asks of me and therefore I am on a dead end everytime.Post-cancellation, you must return all Verizon FiOS equipment within the next 30 days, packed in their original boxes. After attaching a shipping label to the box, you can either directly ship the box …We would like to show you a description here but the site won't allow us.How do I cancel my FIOS equipment and return? You can cancel your Fios service by contacting Verizon at 844-837-2262 between 8:00 - 5:00 PM EST, Monday - Friday. When you contact them, be ready with your account details for a smooth and quick cancellation process.Return to the Device Management Center. Select Return Details for the device you're returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...9. Return Equipment. The 30-day window is for you to return your Fios equipment. For example: The 30-day window starts on the day you receive the equipment. 10. Check Your Account Online. You can check your account for possible services by visiting your online account directly and double check the service you have been canceled.Yes, each Fios Router is preset at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your wireless network. WPA2 is the strongest setting for most users and provides maximum security but may prevent older devices from connecting. Sets a strong, unique password for your router. Visit My Verizon to change your default password.FiOS. I am moving from Virginia to Ohio, and it would be easier to return my router at a location in Ohio if allowed. I will get a receipt regardless of where I return it, but curious if anyone has experience with this. Thank you in advance! 1.Returns can be a hassle, but Catherines.com makes it easier than ever to return items you don’t want. Here are a few tips on how to make returns simple and stress-free with Catheri...First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.Customer: I want to return my Fios internet equipment but can’t get a verification code for returns. I did receive a confirmation email but no return verification code. UPS will not accept the equipment without this code. What action? Technician's Assistant: The Technician can help you recover your account. Who's your email provider?Offer a solution for customers to connect the old Verizon DVR to the new Fios One DVR via ethernet, COAX or USB and transfer recorded content. Again, expecting customers to just lose all of the recorded content (hundreds of hours), simply because they are upgrading to the newest equipment is unacceptable.If you lost the return label provided by Verizon FiOS, you can contact customer service to request a new label. Alternatively, you can post the equipment to the Verizon FiOS return address at your own cost. 6. Can I return equipment after 30 days of cancellation?After a couple minutes I finally asked him how much for a box; it was $8.00. In Xfinity's return instructions it says "you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us." Perhaps you should mention that that means a UPS Store in an area that is served by Xfinity? It only cost me ...The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 888-553-1555. ... You can return or exchange most items purchased at the Accessory Store within 30 ...Making returns can be a hassle, but Catherines.com makes it easy to get the most out of your return. Here are some tips to help you make the most of your return experience. Before ...Requires a return box (provided on request) for UPS dropoff. Follow these instructions. Call 1.800.921.8101 and tell us what type of change you'd like to make to your Frontier service. We'll ...I disconnected the FIOS service by moving from Newark to Fort Lee. I put all two of my FIOS components (wireless router & HD Set Top Box) in the Verizon supplied box with the Verizon supplied shipping label and dropped them off at the UPS store in 137 Washington Ave, Belleville, NJ 07109 on Wednesday Jul 15, 2015.Verizon Fios equipment return Issue . I moved apartments back in July 2023. I canceled my Fios plan and went to UPS and dropped off the equipment with the label. I thought that was the end of it. Now I check my credit and it got lowered because I owe money to Verizon for "not returning my equipment" just got off the phone with customer ...Find a verizon cable box return locations near you today. The verizon cable box return locations locations can help with all your needs. Contact a location near you for products or services. If you are no longer a Verizon Fios TV customer and need to return your cable boxes, here are some FAQs about return locations near you: Q1.First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.3). In rare cases, a Verizon Truck can pick it up. 4). Make sure you return the STB and a remote (take the batteries out) if they sent you one. I found it easier to keep the remote that was already programmed for my non-STB devices, so I returned the remote control they sent out with the replacement equipment.How do I return my Verizon FIOS set top box? Return Options: Return rented equipment to The UPS Store nearest you. Check here. You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records. Contact Verizon at 1.800.First thing you would want to do is pack everything neatly in a box. Apply the provided Verizon return label to the outside of the box. Head to the nearest UPS store and ship it from there. Keep the UPS tracking code in a safe place. See also Cox Equipment Return - Avoid Fees - Updated Guide 2024. If you don’t know where the nearest UPS store ...If the remote is for Fios one, go to settings >customer support >top support tools >replace Fios remote. Helped me too. 8 Likes. Reply. Post Reply. Correct answer: I need a FIOs tv remote replacement .Old Verizon routers can work as a Wi-Fi extender, connecting more devices to your network. An old router can extend your internet linkup to a broader range, allowing smarter use of connected devices with ease. You can easily reach more users across busy networks, especially channels with multiple users. Old Verizon routers might connect to ...When re-arranging cables, most can be unplugged. I recommend you don't unplug the fiber connection from the ONT, as it can be sensitive to dirt and other issues. From you pictures, it looks like it's the white round "cable" on the left rear of the ONT.Here’s how you can do this. Call the customer support team at 1-800-Verizon. Then provide your account number. Follow the instructions that they provide regarding return of equipment. Choose mode of return: You can get return box shipped to you or you can visit UPS store to drop off the equipment.If you want to return it, you can drop it off at a FIOS store or at a UPS store. Hang on to the receipt in case VZ tries to bill you for the old router. They’ve been known to do that. How do I cancel my FIOS equipment and return? If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262.I missed the 30 day period to return my fios equipment. Am I still able to return it late? I understand I may be charged a fee still, however would like to reduce the balance owed (full price of the equipment) if possible. Thanks.There seems to be no easy way to contact Verizon if I am not one of their customers. Not even the online chat allowed me to get to an agent. Spoke to a specialist from Verizon at this number: 844-837-2262, and they said that I need to call Frontier since Verizon Fios is no longer servicing my area (California).Enter the Canada Post Return ID number. Fill in your information including your Shaw Account number. Select Exception and Delivery email notifications to be notified of any unforeseen delivery interruptions. Click Continue, verify your information and then click Get Label. Use any available box to pack up your equipment, remote, and power cable.If you need to disconnect your Verizon Fios service you can either: Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET, at 1-800-VERIZON (800-837-4966). Remember to have your account information on hand. Disconnect using My Verizon* by either: Choosing Disconnect Service on the My Verizon Account Dashboard.Take the box and go down to a UPS Store and let them know it is for Verizon and they will take care of it for you. Just keep the tracking number as your receipt and records. My TV broke and now I have an extra STB and remote control that I'd like to return, but I'm not sure how to begin the process. Anyone who's been.. 06-22-2015 09:51 AM. Hey guys i need someProTip: Return Verizon equipment at UPS, not the VZ Normally when Verizon sends out a replacement router they will include either: A. a return shipping label with instructions to ship it back. or B. a note that the model router you have is not required to be sent back. Examples of this are the models MI424WR Rev. A, MI424WR Rev. B, and MI424WR Rev. C. there may be other older routers that we no ...Well, not returning your Fios equipment can lead to additional charges on your account, not to mention the environmental impact of improperly disposing of electronic devices. So, let's dive in and understand the ins and outs of the Fios equipment return process. Step-by-Step Guide to Fios Equipment Return Step 1: Gather Your Equipment Requires a return box (provided on request) for UPS Step 3. Call Cablevision and request to have a technician pick up your equipment at the same time you stop your cable service. The company will give you a day and time when a technician can come to your house and retrieve the Cablevision equipment. Note that you must be home when the technician arrives because you will have to sign papers that ...Verizon Fios is a fiber-optic TV service that is speedy and reliable. It also gives you a personalization feature, making it stand out from the rest. The personalization process got the Your Fios TV package includes picking your top five channels, and then Verizon recommends a channel lineup that's made to be perfect for you. 11-11-2011 05:17 PM. That should be simple. ...
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