1 Solution. Samsung_Moderator. Community Manager. Options. 07-14-2022 11:57 AM in. Projectors & Other TVs. Since that did not help I would recommend making sure that all devices are up-to-date on their software. After that, I would recommend reaching out to Xfinity support as there may be an issue with their box. View solution in …bald271. Your settop box goes offline because it requires its own connection to internet via its own internal modem, which requires a better signal and "cable plant" than does digital-TV without internet. A possible solution for you is to trade-in the X1 box for an HD-DTA. Or for a cable-card if you can find a cable-card-based tuner or DVR that ...Sep 27, 2022 · If you don’t have the Xfinity app, you can still reset your Xfinity cable box by taking the following steps: Turn on the device. Make sure the green light on the cable box is blinking. Press the menu button & the power button at the same time. A menu called “User Settings” will appear on your screen.You can still fast forward, rewind and jump using the buttons on your remote. Notes: Pausing, rewinding and fast-forwarding live TV is available on all X1 TV Boxes except for RNG150 devices. When paused, Xfinity free live streaming channels may resume to the current moment of programming, rather than resuming from the pause point.On the remote, press the Xfinity button. Use the left and right arrow button to navigate to Settings and press Ok. Navigate to the device settings and press ok. On the Settings menu, Click restart. A welcome screen will display, and the system will restart. Restarting The Cable Box Through The Help Menu.How do I reset my Xfinity guide? Find the power button on the Xfinity cable box and hold it down for about 30 seconds. This should automatically restart the device and reset the guide. Where is the reset button on the Xfinity cable box? The reset button is generally located at the side or back of the Xfinity cable box.Can't see service set identifier (SSID) WiFi name. Make sure your gateway is online. Launch the Xfinity app or Xfinity Assistant. For other options, see Xfinity Internet and WiFi connection troubleshooting. Check the device WiFi settings to ensure WiFi is on. If you exchanged your modem or gateway recently but haven't activated it yet, your ...Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.The Xfinity TV Channel Guide is an essential tool for any Xfinity TV subscriber. It provides a comprehensive listing of all the channels available in your subscription package, mak...XG1V4/AX014NM Factory reset. Hi There, I'm looking for information on how to FACTORY reset my XG1V4 box, For two reasons. Reason one: system refresh does not fix inability to tune to channels, nor error messages. Two: I'm swapping the box and would like to remove ALL my data from it.In this video I show you how to restart the Xfinity X1 TV Box. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you can tr...Here's a link to my previous video if these steps don't workhttps://youtu.be/w3TrxqD0Skgalsoxfinity.com/support for other remotes and current stepslike and s...Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.View your equipment information in your account. You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to: Identify your equipment. Troubleshoot technical issues. Access user manuals for your devices.To reset an Xfinity Video Doorbell, remove the trim plate and insert a non-metallic pointed object (such as a toothpick) into the reset pin hole, then gently press the button and immediately release. Remember to put the trim plate back on the video doorbell. Note: Pressing and holding the pinhole button for over 10 seconds will factory reset ...Make sure the batteries in your remote control are in place and that your television and cable box are both switched on. Set the TV input to the same one that your Xfinity TV cable box uses. Press and hold the Setup button on your remote control until the top LED turns green. On the remote control, press the Xfinity button.The box will now update firmware and continue from there. These steps can also be found in Complete a Factory Reset on an Xfinity Flex Streaming TV Box. Please know that a factory reset of your streaming TV Box will not affect your DVR recordings; however, all other settings, including future scheduled DVR recordings, will need to be reset.Press the Xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour ...About X1 settings · Control the brightness of the lights on your TV Box. · Turn Closed Captioning on/off (also available in the Accessibility Settings). · Turn...Choose Audio Mode. To access Device Settings : Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. Highlight Device Settings and press OK on your remote. Use the down arrow on your remote to highlight Audio and press OK. HDMI Audio Output (Stereo or Auto Detect)Navigate the portal using the arrow keys on the remote control. Alternatively, press xfinity on your remote control and select Settings, then My Account. Notes: Some account features may not be available on all X1 TV Boxes. For additional help on X1, press the A button on your remote.Press the 'POWER' and 'MENU' buttons on your remote at the same time. Press BOTH the UP and DOWN arrow buttons on your remote, then Select 'Restore Defaults' option. Press 'OK' - this should cycle the equipment to perform a factory reset. The option should also be in your settings menu. 1.Also Read: Xfinity Mobile Trade-In: Complete Guide. Here are the shorter steps to reset xfinity cable box with the remote: Press the xfinity button on your remote control. Navigate to and select the Settings (Gear icon). Scroll down to the Help section. Select the Restart option.Sep 26, 2022 ... if that doesn't fix it go into (voice command "device settings" and power and toggle off CEC HDMI. 5. 0 ...bald271. Your settop box goes offline because it requires its own connection to internet via its own internal modem, which requires a better signal and "cable plant" than does digital-TV without internet. A possible solution for you is to trade-in the X1 box for an HD-DTA. Or for a cable-card if you can find a cable-card-based tuner or DVR that ...I have a 4K cable box and I turned it on this morning and there is no sound. I e tried messing with the settings, I've tried resetting through the a signal using the support function on the Xfinity website, I've done a hard reset by unplugging and plugging back in, and I've even switched the HDMI cable. None of this worked.In this article, we will provide a step-by-step guide on how to reset your Xfinity TV Box and troubleshoot some common issues. Step 1: Unplug the Power cord. The first step is to unplug the power cord from your TV Box. Locate the power cord behind the device and pull it out of the power outlet. Step 2: Allow for Some Time.On the computer where you want the Parental Controls to apply, go to the Xfinity Stream portal. Click the Settings icon at the right end of the menu bar at the top of the page. On the Settings page, click Parental Controls. On the Parental Controls page, click the ON/OFF switch to turn on Parental Controls. In the create PIN pop-up box, enter a ...To access settings, press the Xfinity button on your remote and arrow over to the gear icon. In Device Settings, there are a few items to consider. In Video Display, you may need to tweak two ...Sep 26, 2022 ... if that doesn't fix it go into (voice command "device settings" and power and toggle off CEC HDMI. 5. 0 ...Discover how to enjoy wireless TV with Xfinity X1. Find out how to set up, troubleshoot, and use the Wireless TV Box with your home network.Nov 29, 2022 · In this video I show you how to restart the Xfinity X1 TV Box. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you can tr...Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power light. RNG150 and XG1 TV BoxesRemove the two Phillips-head screws at the base of the screen, and then slide in a downward motion to remove the stand. Locate the Reset button on the back of the device. Using a pointed object, press the Reset button for 10 seconds or until the screen turns black. This will restart the touchscreen.Restart Your Flex Box. Restarting the Xfinity Flex box will remove temporary glitches and establish the connections. Soft Reset: Press and hold the power button on the device for a few seconds until it restarts. Power Cycle: Unplug the Flex box from the power source, wait about 60 seconds, and plug it back in.Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. The remote is brand new and batteries have been tested.Here's a link to my previous video if these steps don't workhttps://youtu.be/w3TrxqD0Skgalsoxfinity.com/support for other remotes and current stepslike and s...You've taken your new TV out of the box and set it up, but the picture quality doesn't look as good as it did in the store. What's the best and easiest way to fix that? Advertiseme...Apparently it is not recognizing me and the correct remote isn't working with it either. I believe it is either a firmware issue and needs to be reset to factory default. Would you please help me with this task. I surely would appreciate some guidance. There isn't much info on how to do this online. this is the Cable Companion Box Xi6-A. Question.Thanks for taking the time to reach out to us here on the Xfinity Forums. You've come to the right place. We have two 4k options, the wireless xi6 and the XG1v4 which is the 4k DVR. The DVR is in limited supply at the moment so you won't be able to get one from your local service center. The good news is that we can get either one shipped right ...Restart your router or modem to refresh the connection. 2. Restart Your Xfinity Flex TV Box. A simple restart can often fix temporary glitches: Unplug the power cord from the back of the Flex TV box from the wall outlet. Wait about 60 seconds. Plug the power cord back in and wait for the Flex TV box to restart.Hold Pwr button 3 secs. Press OK (center button) Press right arrow, down arrow, then power. Then unplug/replug the box if stuck loading after reboot. Archived post. …Troubleshooting Xfinity X1 when Netflix isn't Appearing. First, check for the Netflix App in the X1 Apps menu . Press xfinity on your remote. Navigate to and click on Apps. If you don't see Netflix listed among other apps, and don't see Netflix content within Xfinity On Demand it could be for one of three reasons: You do not have all the ...Troubleshoot your Xfinity On Demand issue from a list of common error codes.In this video tutorial I show you how to restart the Xfinity Flex Box. Restarting the Xfinity Flex box may help resolve various issues you are having with th...Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ...Hold down (i) and Home simultaneously till the LED light starts flashing. Then, in order, press the Power button, Last arrow (←), and Volume down button. To Pair your Xfinity remote again with the Xfinity box TV: Hold down ‘A’ on the remote. On the screen, choose Remote Setup. Select Yes for the relevant questions that follow, and do …On your smartphone, open the Xfinity My Account App. Locate the “TV Option” on the main screen. Select your Xfinity cable box. Select “Troubleshoot”. Choose “System Refresh”. Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by ...Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. The remote is brand new and batteries have been tested.When you see this screen, please allow time for the TV Box to update. It'll restart automatically when the download completes. Then, you'll be taken to the ...Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.To reset your remote, you'll need to follow these steps: Press and hold the Setup button on your remote for 3 seconds. Release the Setup button. Enter 9 - 8 - 1 using the number pad on your remote. Press and hold the Xfinity button for 5 seconds. Your remote should be reset!Additional information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Have a quick question?Turn on your Xfinity TV box. ... Solution 4: Factory reset the Xfinity box. Sometimes a problem with the system settings of the box is causing the booting process to take longer. To fix this you ...You must use the phone number listed on your Xfinity account. Enter the phone number using the numbers on the keypad or the arrows. The next screen asks you to Name …Sep 15, 2023 · Hold down the Power and Menu buttons on the remote, and wait till the User Settings menu pops up on the screen. Click on both the Up and Down arrow keys on your remote to bring up the Restore Defaults setting. Use the Right arrow key to click on OK to perform the factory reset.If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...In today’s digital age, streaming services have become an integral part of our entertainment consumption. One of the most popular streaming services on the market is Xfinity’s Stre...Learn more about the XRE-03007 error code.To reset your Xfinity box, follow these steps: Locate the reset button on the back of the box. It is usually a small pinhole button. ... Restart your Xfinity box and TV: Sometimes, a simple restart can resolve audio output settings issues. Unplug both your Xfinity box and TV from the power source, wait for a few minutes, and then plug them back in.Please turn on your device by pressing and holding the power button of your cable box till the green light starts blinking. Press the Power and Menu buttons simultaneously on your remote to open the user settings. Navigate to find the Restore Defaults option. Press the Right button and click Ok to start the reset.For the Xfinity remotes that don’t have the setup button, press and hold the A and D buttons, followed by pressing 9-8-1 to reset the remote. Resync vs Reset on the Xfinity Remote. An Xfinity remote can be synchronized with an Xfinity box to manage the TV from up to a distance of 50 feet.Get Xfinity now Call 1-855-399-1542. The X1 from Xfinity is a cool little DVR. It has a user-friendly interface, excellent voice remote, and more integrated streaming apps than other DVRs. It also has a solid mobile app that lets you access your live channels, on-demand content, cloud DVR recordings, and subscription streaming apps on your ...Select your network on the Xfinity app or select View Network on the xFi website. 4. Click Advanced settings. 5. Then select 2.4 and 5 GHz WiFi. 6. Select Edit next to the WiFi band you want to update. 7. Finally, select the new WiFi mode and/or channel settings, then select Apply Changes to save the new settings.CCAndrew. when you return the set top box they scan your bar code. at that point the TV will never show to anyone anything until activated on another account and then it is cleared automatically. Not entirely true, it doesn’t get cleared out until it goes through a QA process.Restart from the Help menu. Press the A button on your remote control to access the Help menu. Press the OK button to select the Restart tile. Press the OK button again to select Restart. It may take a few moments for the TV Box to restart.In today’s digital age, a reliable and high-speed internet connection is essential for staying connected with loved ones, streaming your favorite shows and movies, and getting work...The Xfinity remote should be paired to control your TV. Launch the Samsung Hub, select Source, highlight TV, press up and enter to Set Up TV. Follow the prompts and add/confirm all your devices. (NOTE: Running Setup TV does NOT perform a Factory Reset. It only resets the way your TV interacts with HDMI devices.From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 ...Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Troubleshooting the TV Adapter remote. Problem: The TV does not have any sound. Solution: The TV may be muted — press the MUTE button to restore volume. You can also try pressing the LANG button to restore volume. The LANG button changes the language on a channel, but if the channel doesn't support a second audio program, it may come across ...I tried to reset Xfinity FLex TV box with the XR16 remote control. I contacted the customer service and noone knew how to reset it. My concern is when I retu...Learn to troubleshoot common error codes.Oct 4, 2023 · Yes, UPS will take care of packaging and returning the equipment, no charge. Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords.Nov 29, 2022 · In this video I show you how to restart the Xfinity X1 TV Box. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you can tr...This Xfinity remote works with the Xfinity Flex TV box. All you need to do is point the remote at the television and press the "Voice" button. Then, on-screen instructions will appear on the TV. Follow them to finish pairing the remote and the box. ... Alternatively, you can follow the instructions on the app to reset your Xfinity box ...X1 TV Box (view only — no login required) FOR XFINITY INTERNET CUSTOMERS WITH GATEWAYS. Press the xfinity button on your remote. Press the right arrow to get to the gear icon. Press the down arrow and choose Help. Press the right arrow, choosing the WiFi tile under the Troubleshooting section.. 1. Ensure the device is currently powered on. 2. Press the ‘POWETo reset Xfinity WiFi pods, on your smart device, open t Feb 7, 2024 · Here are the concise steps to factory reset an Xfinity cable box: Scroll down and select the TV tile. Choose “ Troubleshoot .”. Select “ Restart Device ” to reset the cable box. Make sure all cables are tightly secured. Press and hold the Power button on the front of the TV Box for 10 seconds to restart the box. Factory reset the Xfinity Voice Remote without a Setup button (XR15) If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it. X1 TV Box equipment types. If you have multip...
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