The Telo 2 has become a royal pain to use. I never had a Telo 1 but I'm having the exact same issue with my new Telo 2. Very unsure that buying the Telo (and paying for a year of 'premium' service) was such a great idea. The symptoms are that the Telo unit become unresponsive -- solid blue light, no dial tone, no local settings page available ...Re: Can't receive inbound calls (intermittent) / Outbound works. by murphy » Tue May 29, 2018 10:31 am. Try a different phone cable between the phone and the Telo. Try a different phone. If connected to your house wiring, connect a phone directly to the Telo with no connection to the house wiring. Customer since January 2009.Experiencing same problem, however in my case the home phone (Ooma) rings but the call is not connected. For the party placing the call, the call is disconnected and never registers as completed. If the call to Ooma originates from a cell phone then the caller hears a few rings as though the call went through, but then they see a call failed ...Also checked phone ringers; not an issue. I got a new number from OOMA. It seems OOMA goes to sleep if there is no activity for few hours. OOMA comes back to life and the attached phone starts ringing on the incoming calls immediately after once I make an outgoing call through it and place back the receiver.incoming calls not working - RESOLVED. by dabuddha » Sun May 26, 2013 1:49 am. I just got my Ooma box today and I went through the registration. The outgoing calls worked fine but when I try to make incoming calls, I get nothing. I see the 1 light on the box turn red for a sec and then turn back blue. On the receiving side, I never hear the ...Re: Ooma occasionally reboots when I receive a call. by lbmofo » Wed Mar 12, 2014 8:16 pm. If you haven't done any changes to your setup, your Telo power adapter maybe failing so just call customer service and they'll ship you one for a bit under $20 including shipping and that would fix your problem. bjtrott. Posts: 2.Outgoing Call -- no connection This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.If you are using your existing landline with your Ooma, you MUST have a call waiting plan with your local phone company for this feature to work with Ooma. If you chose an Ooma phone number, please try using a different phone in the phone port and re-test to see if the issue persists. Your website says call waiting is included but mine is not ...Until you enable 10 digit dialing in your my.ooma account 10 digit dialing will not work. Customer since January 2009 Telo with 2 Handsets, a Linx, and a Safety Phone Telo2 with 2 Handsets and a Linx ... Joined:Mon Mar 15, 2010 3:37 am Location:Greater Seattle. Re: some outgoing calls work and some don't. Post by lbmofo » Thu Jan 30, 2014 1:48 ...How CNAM works. Why your caller-ID name may not be displaying properly. Provisioning outbound Caller-ID Name. Customizing your Caller-ID Name. How CNAM works. When …Now, after i had setup the SIP account on the Grandstream, everything worked perfectly, both outgoing and incoming calls. After a few days though, without any changes made or anything like that, outgoing calls just stopped working. Meaning, after a short period of apparently attempting a call, it always ends in fast beeping, as if the line were ...Any time a missed call rolls to voicemail, the speaker of any Ooma device that rang when the call came in – your Ooma Telo Base Station or Phone Genie, and any Ooma HD3 Handsets, HD2 Handsets, or Scouts you may have – will turn on. You’ll be able to hear your own voicemail prompt, and then the caller leaving their message.Apr 3, 2024 · Dialing out works, but "recently" outgoing touch-tones (DTMF) stopped working for making selections in receivers' phone trees (e.g., when responding to "Press 1 for ...", a.k.a. IVR). I just tested such with my cellphone as the receiver and all that comes through, from all my hardwire-connected traditional phones, is a short clunk (same sound ...Hello, I purchased the ooma hub (not telo) last fall, and to be honest, I hardly ever use the phone; my wife is the main phone user of the family. She's been complaining ever since then that it takes a long time before the other phone (the one she's calling) starts to ring after she places an outgoing local call (7 digits).Hello! Have used Ooma a couple of months and so far doing well. The past day we have had trouble with outgoing 7 digit numbers. I get the dial tone, dial, and then the phone rings about 6 times. Then silence OR a strange buzzing sound. If I wait about 10 seconds, then sometimes I can hear the person I called.What support meant about the WALL jack was to connect a modular phone cord from your Comcast box phone port to the WALL port on the Telo. That way, incoming calls to your existing number will ring on phones connected to the PHONE port on the Telo. After your number ports, you can just unplug the cable between the Comcast Phone port and the ooma ...I recently upgraded to the Telo and shortly afterwards my phone seem to no longer be able to make outbound calls. When people call me the phone rings appropriately and the voice quality is fine, and everything seems to work appropriately. When I call someone else there phone will ring but I cannot hear the ringing.Call customer support and report your incoming is not working. Or, since you are in Premier trial, you can get another number assigned to your Ooma via my.ooma.com and then see if that works. If that works, then, just call customer service and report the non working (incoming no good) number and have them remove the problematic number from your ...Call Logs-all >>>only my two outgoing calls are listed both incoming and Missed Calls categories still show blank. Both dark blue and light blue Still no incoming or missed calls listed even though there are voicemails and ooma customer services appears to see the list. Appreciate any more ideas. Thanks,Check to make sure the phone you are using does not have a storage limit. Phones with a limit will stop displaying correctly until the caller id feature is reset. 50 names is the typical maximum. Please try using a different phone in the phone port and retest to see if the issue persists. If your set up includes splitters, fax machines, caller ...Ooma Telo Home Phone Services and Ooma Office Small Business Phones. ... Outgoing Caller ID still not working --6months later. ... Six months later from activation, my name does not display with the phone number on numbers I call -- this causes some people to not answer the phone, since the display is my number with "unknown caller"--a big ...Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here. 15 posts 1; 2; Next; ... 2011 9:16 pm. Busy signals on outgoing calls. Post by kenalp6760 » Wed May 04, 2011 9:24 pm Almost every outgoing call that I make ends up with a busy signal. Usual happens on first and sometimes ...The outgoing calls worked fine but when I try to make incoming calls, I get nothing. I see the 1 light on the box turn red for a sec and then turn back blue. On the receiving side, I never hear the phone ring. On the calling side, it looks like it answered automatically but then it automatically disconnects in 1 sec everytime.Home Phone. troubleshooting. Outbound Caller-ID Name (CNAM) Support. If other callers are seeing your caller-ID name (CNAM) displaying “Unknown, Null Null, Ooma inc, or someone else’s name”, please read the information below on possible causes and solutions. Note: This information only applies to Ooma-hosted phone numbers. How CNAM works.Expensive for what you get: Ooma's entry-level plan is $19.95 per month. The top tier, which is the only one that includes team messaging, integrations, and presence indicators, is $29.95 per month. For around the same price as Ooma's cheapest plan, you can get a more feature-rich RingCentral, Nextiva, or Dialpad plan.If you are using your existing landline with your Ooma, you MUST have a call waiting plan with your local phone company for this feature to work with Ooma. If you chose an Ooma phone number, please try using a different phone in the phone port and re-test to see if the issue persists. Your website says call waiting is included but mine is not ...Apr 3, 2024 · Dialing out works, but "recently" outgoing touch-tones (DTMF) stopped working for making selections in receivers' phone trees (e.g., when responding to "Press 1 for ...", a.k.a. IVR). I just tested such with my cellphone as the receiver and all that comes through, from all my hardwire-connected traditional phones, is a short clunk (same sound ...The last few weeks, my Ooma service has become so unreliable that I can no longer count on it for phone service. It's been in place for almost three years (the older Telo model, with more buttons all with backlighting), connected to cable broadband Internet through my ASUS RT-68R router, and no wiring connection changes have been made in months.The Router is connected to Motorola Cable Modem and I get my cable/data service from Comcast. This set up has not changed in months and OOMA was working fine with almost no issues. Now the problems are as follows: Problem 1) When I try to make a call with my wired phone connected to OOMA, it takes at least 30 secs for the call to go through.On my.Ooma account I changed it to 3 rings and rebooted the base station, however it still drops calls after 2 rings (including when I call it from my cell phone). Also, When activating my base unit, it no longer goes to a blue light after connecting, but there is no light at all. I have a dial tone and can make outgoing calls.I just installed my ooma Telo and I am able to make outgoing calls without problems. However, anyone who tries to call my number receives a fast busy signal. I did NOT port a number, I choose one of the numbers ooma provided at setup. I've spoken with support and they: Assigned me a different number and the same result happenedJust bought my ooma yesterday and am in the process of porting my number from Comcast. I have the ooma telo set up behind my wireless router with the "wall" plug into the telo. When I pick up the cordless handset I hear the ooma dialtone and can make outgoing calls that show my home number.Hi - my phone is receiving in-bound calls no problem but for some reason i get (seemingly) intermittent issue with outbound..i get a dial tone but not able to make outbound calls at all and when touching any button on the phone there is no audible sound - phone otherwise works perfectly fine - any ideas anyone? oh and, all was great for first ...Ooma Telo - Calling and Usage. Outgoing calls not going though. ... Outgoing calls not going though. Post by lbmofo » Thu Feb 28, 2013 4:02 pm Does your cell phone ring at all when you did the test? Top. frenchcamp49er Posts:167 Joined:Fri Jan 09, 2009 4:42 am. Re: Outgoing calls not going though.oomamax wrote: Seems like it's one thing after another. Now I can't dial out, but incoming calls are ok. I have the Telo connected between my cable modem and router. At times it all works - but then it doesn't. I've rebooted numerous times to no avail. My cable modem specs are very good - plenty of bandwidth and high line quality.Check to see if you can hear the message by lifting the handset, press play then 1. Check to see if you can listen to the messages online via myooma. Can you Call Screen? (This is a Premier feature only that allows you to listen to your messages in real time as they are being left). Hub users ONLY can perform a speaker test by pressing, « Rew ...Inbound call not working Post by rathod1 » Mon Apr 12, 2010 8:38 pm When someone call me, they get the message "I am sorry, All circuits are busy, please try your call later.FAQ. How to create a call queue. Creating a call queue is easy. The Ooma Office administrator just needs to go to the settings screen and navigate to the Extensions tab. From there, administrators need to click the Add button and select Call Queues. Then they ca set a voicemail PIN that's specific for that call queue's voicemails.Hi , Don't know if this is the right place, but sure is the right topic: ---I am at 4 weeks with the hub/scout combo, and mostly everything is working , except caller id on outgoing calls -- some people I call say it comes up correctly (mostly long distance, etc. calls) and others (seems like more local calls --) see "unknown" and my ooma phone …Re: Outgoing calls not going through Post by murphy » Sat Aug 07, 2010 10:19 pm The only way to solve that kind of a problem is to make a detailed list of the call date, time, time zone, and phone number and give the list to customer support so they can investigate with their carrier.Outgoing voice quality is choppy and regularly cuts out for a few seconds at a time. I think this may be an issue with Ooma's server or my connection to Ooma's server. I had Vonage before moving to Ooma and Vonage never had any quality issues when I was using 10/1Mbps DSL service. I am currently on 30/1.8Mbps bonded DSL service with the Ooma.From Home. Press the button on your Ooma Telo Base Station or Phone Genie to hear your messages played through the built-in speaker. Pick up your telephone and dial your own phone number to hear your messages though your telephone. Pick up your Ooma HD2 or HD3 Handset and press the soft key that corresponds with the “Voicemail” option.Nov 15, 2018 ... He later joined the Escalation Team where he focused on fixing the most technically challenging problems, as well as supporting the design, ...incoming calls work prefect... i pick up the handset i get a dial tone.. i dial the number i just get air. i tried *99 *98 *96 beeps a few times then i dial the number and get the same results i set ooma to use device mac address like i see in may thread but this didnt help i have unplugged it for 20 minsRe: Ooma occasionally reboots when I receive a call. by lbmofo » Wed Mar 12, 2014 8:16 pm. If you haven't done any changes to your setup, your Telo power adapter maybe failing so just call customer service and they'll ship you one for a bit under $20 including shipping and that would fix your problem. bjtrott. Posts: 2.I am able to place outgoing calls normally. Top. korggy Posts:13 ... I guess it ooma network problem, not my ooma block. Because I start to think that I need to return my ooma back. Thanks God, ooma and USA. ... Mine is working now as of 10:10am MST. I can now receive calls. Top. realsol Posts:29This is not only ironic---calling someone to talk about problems with your calls---it doesn't work if the Ooma is your only phone. One of the first level techs rudely implied that was my problem for not having a cell phone. Anyway, I emailed Support with my issues (at [email protected]). They sent a truncated reply that consisted entirely of ...Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here. 4 posts ... Joined:Fri Apr 08, 2016 11:41 pm. Blue Logo-No Outgoing calls, No Voicemail, Incoming call Ok? Post by rv16080 » Fri Apr 08, 2016 11:58 pm Just bought a new ooma. Went through the installation process, but ...3. Becoming an audiophile. You've scheduled a video chat with a promising new client. The call connects perfectly, but the audio has a 19 th century echo. If Alexander were here today, he'd probably encourage you to test different microphones to improve sound quality. Digital mics offer varying degrees of sensitivity.Re: Ooma occasionally reboots when I receive a call. by lbmofo » Wed Mar 12, 2014 8:16 pm. If you haven't done any changes to your setup, your Telo power adapter maybe failing so just call customer service and they'll ship you one for a bit under $20 including shipping and that would fix your problem. bjtrott. Posts: 2.Remove power from the Ooma Telo. Then repower the Ooma Telo and test. Next: Remove power from your Modem, and then repower your Modem and test. Next if none of these work, contact Ooma Customer Support: Customer Support Email: [email protected] Phone: 1-888-711-OOMA (6662) Monday-Friday 7am-7pm PST Saturday-Sunday 8am-5pm PSTOoma Forums. Discussion Forums on Ooma VoIP phone services. ... Restarting the box for a third time and hoping for different results. :S I know it's not the internet connection because its a google fiber line that is flying right along. Outgoing calls seem to be working just fine! Top. jbrown Posts:5 Joined:Fri Dec 12, 2014 10:35 pm.Inbound call not working Post by rathod1 » Mon Apr 12, 2010 8:38 pm When someone call me, they get the message "I am sorry, All circuits are busy, please try your call later.Email: [email protected]. Phone: 1-888-711-OOMA (6662) Monday-Friday 7am-7pm PST. Saturday-Sunday 8am-5pm PST. Also you could have the people that call you and can't get through, call their phone provider and put a complaint that they can't get through to your phone number, only get a busy signal.Solid-state relays use light-emitting diodes and light-sensitive semiconductors to turn on and off outgoing power. Usually, a lower voltage switching circuit controls a higher volt...Joined: Sun Oct 04, 2009 7:52 pm. Location: Irvine, CA. FIXED: Phone not ringing. by ajw522 » Tue Oct 20, 2009 9:02 pm. I currently have my ooma Hub with the phone port going into the wall to make the whole house be a hub. I get a dial tone, and I am able to make ooma calls, but when a call comes in, the phone does not ring at all.Some customers are experiencing calling issues. We are aware of the problem and hope to have it resolved soon. We will repost when we have further informationOutgoing voice quality is choppy and regularly cuts out for a few seconds at a time. I think this may be an issue with Ooma's server or my connection to Ooma's server. I had Vonage before moving to Ooma and Vonage never had any quality issues when I was using 10/1Mbps DSL service. I am currently on 30/1.8Mbps bonded DSL service with the Ooma.I recently upgraded to the Telo and shortly afterwards my phone seem to no longer be able to make outbound calls. When people call me the phone rings appropriately and the voice quality is fine, and everything seems to work appropriately. When I call someone else there phone will ring but I cannot hear the ringing.The ooma puts out a signal that emulates the phone company - in other words, ringing, talk battery (voltage), reorder when left off-hook, etc. There is no inherent reason that a working phone should not work with a properly connected ooma device. Friends don't remember what Landline Integration was or why we did it.We ported our Qwest number to ooma in June 2011. Starting 11/9/2011, we suddenly could not call the house from our T-mobile cells, something that used to work fine. We get the "number disconnected message." Other folks with T-mobile get the same message. I provided to ooma exact times of calls; ooma claimed they were looking into it.Since the evening of July 3, 2020 I (and another Ooma user in my city) have noticed incoming calls are not coming through. Outgoing calls are fine. The incoming caller gets a 'fast busy' tone (rapid beeps) and/or a 'System Busy' message. Sometimes they will get to voice mail - so they can leave a message for me - but most of the time they just ...The Router is connected to Motorola Cable Modem and I get my cable/data service from Comcast. This set up has not changed in months and OOMA was working fine with almost no issues. Now the problems are as follows: Problem 1) When I try to make a call with my wired phone connected to OOMA, it takes at least 30 secs for the call to go through.I can not receive incoming phone calls, no display or ring tones, outgoing calls OK. I have been working with Ooma support and tech support for six days for many hours by phone calls with Ooma. The support staffs at Ooma has very terrible communication skills, they need more training before being allow to talk to customers.Oct 7, 2022 ... Outbound call centers are for businesses ... Virtual call centers mean that your employees can work from anywhere at any time. ... Options for when ...If there’s one thing every business needs, it’s excellent sales and customer service. Many times, those services are provided by employees working at a call center. If you enjoy a ...When placing an outgoing the phone very quickly dials the number (a scramble quick dialing tone) then silence for about 5 - 15 seconds, then a busy signal. I can dial out to both of our cell phone numbers and it works fine. All other local and distance …Getting started with caller-ID couldn’t be easier – it’s automatically included and set up when you activate your Ooma device! When somebody calls you, the phone number they are calling from will show up on your phone’s display. Note: In order to take advantage of this feature, the phone you are using must be compatible with caller-ID.Ooma IP phone troubleshooting. Ooma IP phone's display is not backlit or illuminated. Ooma IP phone's display says the network is down or unavailable. Ooma IP phone says "No Account" or doesn't display the extension number. Can't find what you're looking for? We're happy to help.If call forwarding is enabled the message may have been sent to the phone the calls are forwarding to. (This will only happen if the Multi Ring prompt, Press 1, has been turned off) If you are a hub and scout user, check the scout, the message could have already be been retrieved and/or deleted from there.Add-Ons. Ooma accessory compatibility with Ooma Telo Base Station or Phone Genie. Unable to pair new accessories with Ooma Telo Base Station or Phone Genie. Setting up your Ooma HD2 Handset. Setting up your Ooma Linx. Bluetooth Setup Guide. Setting up your Ooma Safety Phone. Ooma Wireless Adapter FAQ.Check to see if you can hear the message by lifting the handset, press play then 1. Check to see if you can listen to the messages online via myooma. Can you Call Screen? (This is a Premier feature only that allows you to listen to your messages in real time as they are being left). Hub users ONLY can perform a speaker test by pressing, « Rew ...Re: Call Blocking Devices. by jimline2 » Wed Feb 26, 2014 5:57 pm. There is a blacklist and whitelist device that does work with Ooma. The call blocker sold by Amazon (about $55), "Incoming Call Blocker w/ Blacklist/Whitelist - Blocks Unknown Numbers", by hqtelecom.com. This review focuses on the Whitelist - something which Ooma does NOT offer.Inbound call not working Post by rathod1 » Mon Apr 12, 2010 8:38 pm When someone call me, they get the message "I am sorry, All circuits are busy, please try your call later.. Hi - my phone is receiving in-bound calls no problem but for somJust upgraded to version 3.0 of Ooma Mobile. I Call Logs-all >>>only my two outgoing calls are listed both incoming and Missed Calls categories still show blank. Both dark blue and light blue Still no incoming or missed calls listed even though there are voicemails and ooma customer services appears to see the list. Appreciate any more ideas. Thanks, If you have your account set to block outgo When I came home from work, I had no dial tone again, but later this evening the Ooma started working again without me doing any unplugging of the device. I have my cordless phone system plugged directly into the Ooma Hub. ... ↳ Call Quality; ↳ Ooma Office Manager (Web Portal) ↳ Ooma Office Mobile App; ↳ Other Support Topics; ↳ ...Right now the ooma hub is between the modem and linksys router. I would prefer it plugged directly into the router. I have tried both ways and get same results. I recieve calls But cant call out. I get ooma dial tone then silence. I have callvantage phone line pluged into wall on the ooma hub. I have the blue tab light on the ooma hub. Having trouble placing or receiving calls or usin...
Continue Reading